==== Privacy policy ====
Nerd Origins Ltd, t/a defty (“defty” or “we”) cares about your privacy. This privacy policy explains what data we collect on you, how we process and store your data and how you can exercise your privacy rights.

Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our email marketing mailing list.

Any email marketing/research messages we send are done so through an email marketing service provider (EMS). An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Our EMS provider is; Campaign Monitor. We hold the following information about you within our EMS system;
Email address
Subscription time & date

Any email marketing messages we send are in accordance with the GDPR and the PECR. You can withdraw your consent/unsubscribe from any email marketing message we send at any time. Instructions on how to withdraw your consent/unsubscribe can be found within the footer on any marketing message we send.

==== Customer complaints policy ====
At defty we encourage customer feedback. This customer complaint policy details our customer complaint procedure that you should follow to submit a complaint and if required escalate your complaint further.

Step 1.
Email complaints@defty.com. You will receive an automatic email to confirm your email has been received and a full reply from our dedicated complaints team will be issued within 5 days of submission.

Step 2.
If your complaint is not resolved to your satisfaction you can escalate your complaint by
writing to:

defty customer complaints, work.life 33 Foley Street, Fitzrovia, W1W 7TL

Please include as much information as possible to assist with our investigation. Our team may contact you to gather more information. A full reply from our dedicated complaints team will be issued in writing within 8 days of submission

=== Report abuse === 
defty takes all reports of abuse very seriously. All abuse reports are thoroughly investigated. To file a report abuse please email reportabuse[at]defty.com. Our team will reply to your case within 3 days of submission.

=== Credits ===
All Icons made by Freepik from www.flaticon.com and licensed by CC 3.0 BY